Returns and refunds
You have 30 days from delivery to decide. If the Wild Bee Hotel is not what we described, send it back for a full refund of what you paid.
The 30-day guarantee
Hang it up, look closely at the cedar, the copper and the tunnels, and judge it for yourself. If you are not convinced within 30 days of delivery, we refund the full purchase price.
How to start a return
- Email support@wildbeehotel.com with the name and email address used at checkout.
- Tell us briefly what went wrong — it helps us improve the product.
- We reply with return instructions and the address to send it to.
- Send it back, then let us know it is on its way.
Condition
Returned hotels should be in re-sellable condition with their packaging where possible. Weathering from a few days outdoors is fine — we expect you to try it. One exception: if bees have already sealed tunnels, please do not return it. Moving an occupied hotel destroys the brood. Email us instead and we will find another way to put it right.
Faulty or damaged on arrival
Email us with a photograph and we will send a replacement or refund straight away, whichever you prefer. You will not be asked to pay return postage for a damaged or faulty item.
Return postage
For a change-of-mind return, you cover the cost of sending the item back. For anything faulty, damaged or incorrectly shipped, we cover it.
Refund timing
Refunds are issued to the original payment method within 3 working days of the return arriving with us. Your bank or card issuer usually takes a further 3–10 working days to show the credit. We will email you when the refund is sent.
Cancelling before dispatch
If you change your mind before the order ships, email us and we will cancel and refund in full. Orders are dispatched within 1–2 working days, so please write as soon as you can.