Contact us
Questions about an order, a delivery, a return or where to hang your hotel? Email us and a person will reply — usually within one working day.
We answer Monday to Friday. If you are writing about an existing order, please include the email address and full name you used at checkout so we can find it quickly.
What we can help with
- Order status, delivery timings and tracking
- Changing a shipping address before dispatch
- Returns and refunds within the 30-day window
- Positioning advice for your specific garden
- Which species to expect and when
- Bulk orders for schools, allotments and community gardens
Before you write
Many questions are answered already: see shipping and delivery for timings, returns and refunds for the guarantee, and the care guide for anything seasonal.